Primelane LLC — Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website operated by Primelane LLC ("Primelane," "we," or "us") and the vehicle transportation brokerage services we provide. By requesting a quote, booking a shipment, or otherwise using our services, you agree to these Terms on behalf of yourself and the dealership or business you represent. If you don't agree, don't use the service.
1. What Primelane is — and isn't
Primelane is a licensed property broker arranging the transportation of motor vehicles. We arrange transport; we do not perform it. The actual movement of your vehicles is carried out by independent, FMCSA-authorized motor carriers. We are not a motor carrier, we do not own or operate trucks, and we are not the agent of any carrier. Our role is to locate a suitable carrier, negotiate the arrangement, and coordinate the booking on your behalf.
2. Who can use the service
Our services are intended for dealerships and other businesses, and for use by people who are at least 18 and authorized to act for the business they represent. By booking, you confirm you have that authority and that the information you give us is accurate.
3. Quotes and booking
Quotes are estimates based on the route, vehicle details, timing, and market conditions at the time we give them. They are not guaranteed until a load is confirmed and a carrier is assigned, and they can change if any detail you provided changes — for example, the vehicle's actual condition, size, operability, or the pickup/delivery locations. You're responsible for giving us complete and accurate vehicle and location information; inaccurate details are the most common cause of price changes and delays.
A booking is confirmed when we accept your order and assign or begin sourcing a carrier, not when a quote is issued.
4. Pricing, payment, and terms
Depending on your account, payment is taken by card at the time of booking or invoiced on agreed terms. For invoiced accounts, payment is due within the period stated on the invoice; late balances may be subject to a reasonable late fee or interest and may result in holds on future bookings. You're responsible for all charges incurred under your account, including those placed by your authorized staff. Card and bank payments are handled by third-party processors, and your use of them is subject to their terms.
5. Pickup, delivery, and timing
Pickup and delivery dates are estimates, not guarantees. Transit times depend on distance, routing, weather, carrier availability, mechanical issues, road conditions, and other factors outside our control. Delays of this kind do not constitute a breach by Primelane and are not grounds for refund of properly rendered services. Someone aged 18 or older must be available to release the vehicle at pickup and to receive and inspect it at delivery, or you must designate such a person.
6. Condition of vehicles and inspection
Vehicles should be presented in the condition described at booking. Carriers will note vehicle condition on a bill of lading or condition report at pickup and delivery. Inspect the vehicle at delivery and note any new damage on that report before signing. Signing a clean delivery report is generally treated as acknowledgment that the vehicle arrived without new transport damage, which can affect any later claim. Remove or secure loose and personal items before pickup; carriers generally do not insure personal property left in vehicles.
7. Claims, liability, and insurance
The assigned carrier — not Primelane — is responsible for loss or damage occurring during transport, and carries the cargo insurance applicable to the shipment. As your broker, we will help facilitate a claim against the carrier, but we are not the insurer and do not assume the carrier's liability.
To the fullest extent permitted by law, Primelane is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or loss of use, arising from the services or these Terms. Where we are found liable despite the above, our total liability for any claim is limited to the brokerage fee we earned on the shipment giving rise to the claim. Nothing here limits liability that cannot be limited under applicable law.
8. Your responsibilities
You agree to: provide accurate vehicle, contact, and location information; have the vehicle available and accessible at the agreed pickup window; ensure the vehicle is in the represented operating condition (or tell us in advance if it's inoperable, since that changes equipment and pricing); remove personal items; and pay amounts owed on time. Failure to meet these may result in additional fees, rescheduling, dry-run charges, or cancellation.
9. Cancellation
You may cancel a booking before a carrier is assigned without charge unless stated otherwise at booking. Once a carrier has been dispatched, cancellation may incur a fee covering the carrier's costs. Specific cancellation terms applicable to your booking will be communicated at the time of booking and control where they differ from this general statement.
10. Website use and intellectual property
The website, its content, logos, and the Primelane name are owned by us or our licensors and are protected by law. You may use the site to learn about and use our services; you may not copy, scrape, resell, reverse-engineer, or misuse it, interfere with its operation, or use it for any unlawful purpose. We may suspend access for misuse.
11. Communications consent
By giving us your phone number and email, you consent to receive service-related calls, texts, and emails about your quotes and shipments, and you agree such calls may be recorded as described in our Privacy Policy. SMS messages are transactional; reply STOP to opt out or HELP for assistance. Message and data rates may apply. This consent is described further in our Privacy Policy, which is incorporated into these Terms by reference.
12. Disclaimers
The website and services are provided "as is" and "as available." We disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows. We don't warrant that the site will be uninterrupted or error-free.
13. Indemnification
You agree to indemnify and hold Primelane harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your provision of inaccurate information, or your misuse of the services.
14. Governing law and disputes
These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws rules. The parties will attempt to resolve disputes informally first; any dispute not resolved that way will be brought exclusively in the state or federal courts located in [COUNTY/STATE], and you consent to that jurisdiction. [If you prefer arbitration, replace this section with an arbitration clause — flag for your attorney.]
15. Changes to these Terms
We may update these Terms as our business or the law changes. The current version, with its effective date, will always be posted on this page, and continued use of the services after an update means you accept the revised Terms.
16. Contact us
Primelane LLC [Mailing address] [email] · [phone] USDOT: [number] · MC: [number]